These conditions of sale are concluded on the one hand by the company G&E and managing the site https://www.growledeurope.com/ and, on the other hand, by any natural or legal person wishing to make a purchase via the website https://www.growledeurope.com/ hereinafter referred to as “the buyer”.

Article 1: object

These conditions of sale aim to define the contractual relations between G&E and the buyer and the conditions applicable to any purchase made through the website. https://www.growledeurope.com/ .The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, of which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site https://www.growledeurope.com/ is not directly related to his professional activity and is limited to strictly personal use and on the other hand has full legal capacity, allowing him to commit to these general conditions of sale.

The company G&E retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those which appear on the site https://www.growledeurope.com/ from the company G&E, while stocks last. G&E reserves the right to change the product assortment at any time. Each product is presented on the website in the form of a description listing its main technical characteristics (capacity, use, composition, etc.). The photographs are as faithful as possible but do not commit the Seller in any way. The sale of products presented on the site https://www.growledeurope.com/ is intended for all buyers residing in countries which fully authorize the entry into their territory of these products. (to be modified if necessary)

Article 3. Prices

The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company G&E reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order. In France or Europe (under certain conditions depending on the country, please consult here), for any order greater than or equal to 100 euros including tax, shipping costs are free; for any order less than 100 euros including tax, a flat rate contribution to shipping costs will be invoiced to the buyer in the amount of 8 euros including tax.

Article 4. Order and payment terms

Before any order, the buyer must create an account on the site https://www.growledeurope.com/. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. The G&E company offers the buyer the opportunity to order and pay for their products in several stages, with 3 payment options to choose from:

- Payment by credit card: you can pay for your order by credit card (Visa, Mastercard, etc.).

- Payment by check : the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by check”. Finally, the last step asks him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button. This last click forms the definitive conclusion of the contract. Upon validation, the buyer receives a purchase order confirming the registration of their order.

- Payment by bank transfer : the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by transfer”. Finally, the last step asks him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button. This last click forms the definitive conclusion of the contract. Upon validation, the buyer receives a purchase order confirming the registration of their order. In order to finalize their payment and trigger the processing of their order, the buyer must contact their bank to make the transfer corresponding to the amount of their order to the G&E bank account whose details are communicated to the buyer. Upon receipt of the transfer, the order will be processed and the buyer will be informed by email. The G&E company will ship the products no earlier than 2 working days after receipt of the transfer corresponding to the order, subject to provisions.

- Secure payment by Paypal (via the PAYPAL system): the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by Paypal”. The next step asks them to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites them to validate their order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure PAYPAL interface in order to securely enter their Paypal account or personal credit card details. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by Paypal account or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the card payment, the sums paid will then be recredited or returned. The liability of the bank card holder is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of their card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the card holder must contest, in writing, the debit with their bank, within 70 days following the transaction, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No costs for returning the sums may be charged to the holder.

- Payment by credit card in 3x or 4x with Alma (Option valid only for French buyers, residing in France or in the Overseas Territories): the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment in 3x”. The buyer has the option of paying for his order in three installments by credit card.

- Payment in 4 installments with Paypal from 50€ purchase : You also have the possibility to pay in 4 installments by Paypal from 50€ of purchase. Simply choose the Paypal payment method, then select payment in 4 installments on the Paypal redirection page.

Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an email address and has provided it on their order form, the company G&E will send them confirmation of the registration of their order by email.

If the buyer wishes to contact the G&E company, he can do so either by email to the following address: [email protected]

Professional customers: Once the order is received and validated, GrowLED will send an order confirmation with details of the products ordered as well as the date on which it can respond depending on stock availability. The Customer will receive the invoice for the Products ordered upon delivery of the Products. Any order received and confirmed by GrowLED is firm and final. The Customer may under no circumstances cancel the order, for any reason whatsoever.

Article 5. Reservation of ownership

The G&E company retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included.

Article 6. Withdrawal

Under article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except return costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Orders are made by UPS, delivery service with tracking, delivery AGAINST signature. Delivery times are given for information purposes only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The G&E company will be able to provide the buyer with the tracking number of their package by email. The buyer is delivered to his home by a delivery person. In the absence of the buyer, he will receive a delivery notice, which allows him to collect the ordered products from the nearest UPS relay point, during an indicated period of approximately 10 days. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the G&E company. The buyer is required to check, in the presence of the delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Guarantee

All products supplied by the G&E company benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the G&E company which will take it back, exchange it or reimburse it.
In the event of a return request after 30 days following the date of purchase, the return costs will be the responsibility of the Buyer, except in the case of purchasing a premium guarantee with this mention on the invoice.

Article 9. Liability

The G&E company, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

Article 10. Intellectual property

All elements of the site https://www.growledeurope.com/ are and remain the intellectual and exclusive property of the company G&E. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual or text.

Article 11. Personal data

The company G&E undertakes to preserve the confidentiality of the information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him.

Article 12. Disputes and mediation procedure

These general conditions of sale are subject to the application of French law. In the event of a dispute, the customer will contact GrowLED to obtain an amicable solution. Failing this, all conflicts arising from the execution of an order or the interpretation of these conditions and more generally from agreements of any nature concluded between the parties will be within the jurisdiction of the court of our head office or the jurisdiction of the place of the buyer where he resided at the time of the conclusion of the sale.

In the event of an unresolved dispute between GrowLED and the Consumer, and in accordance with articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code, the consumer has the possibility of contacting the mediator of the consumption. Before contacting the consumer mediator, the consumer must have already attempted to resolve their dispute directly with GrowLED by a written complaint or have made a complaint according to the terms of the contract concluded with GrowLED.

Consumer mediation is an extrajudicial settlement of consumer disputes. If the conditions are met, consumer mediation will take place according to a precise process and according to the texts in force.

Contact details for mediators are available via the sitehttps://www.economie.gouv.fr/mediation-conso/liste-des-mediateurs-references